Return & Refund Policy
Thank you for your purchase. We hope you are satisfied with your purchase. However, if for any reason you are not completely satisfied with your purchase, you can return it to us. Please see below for more information on our return policy.
REFUND
To qualify for a refund, you must return the product within 30 calendar days of your purchase. The product must be in the same condition in which you received it and not damaged in any way.（‘If an item is damaged in transit, we may charge 30-70% depending on the extent of the damage.’）
RETURNS PROCESS
To return an item, contact customer service to obtain a return address. After receiving the address, place the item safely in its original packaging and [enclose your proof of purchase].
Your return is free in some cases. If you return an item and the reason for return is not due to a ebayye.com error, the cost of the return will be deducted from your refund.
RETURNS
Upon receipt of your return and inspection of the condition of your item, we will process your return or exchange. Please allow at least 14 days from receipt of your item to process your return or exchange. It may take 1-2 billing cycles for refunds to appear on your credit card statement, depending on your credit card company. We will let you know by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
perishable items
intimates
gift cards
customised items
digital products
For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions about our return policy, please contact us via our Support Centre
If the return is caused by the consumer, the consumer should be responsible for shipping costs. The specific fee should be based on the express company you choose.
If, due to our reasons, the goods received are damaged or incorrect and therefore the consumer does not have to bear shipping costs.
If consumers start the time to cancel the order earlier than the delivery time, and the time specified by the website can initiate the cancellation order, the order may be cancelled
The shop does not limit the number of days to cancel an order. If the order is not shipped, it supports order cancellation.
Once the order is given, we will process the order within 2-3 days
1, If the item arrives defective or damaged, the shipping cost will be our responsibility.
2, If you back the shipper cost chosen (such as voluntarily choose a more expensive delivery method), does not support a refund of that cost
3, If you are requesting a refund, please contact us, we will provide you with information on the refund process we received the package goods acceptance is correct, we will process your refund within 3 working days.
4, We will provide you with detailed instructions on how to return the goods
5. Please email us a photo/video of your package to process your refund. Refunds will be issued within 3 working days after verification.")
6, If the item arrives damaged, we will take full responsibility and offer free repair, replacement or refund, and will also cover the shipping cost of returning the defective item.
7, The shopping centre of return shipping time is not more than 30 days, the cost of returning the product if it is because of problems with the quality of the product, we bear the full cost, if it is your own reasons to return the product, the cost will be borne by yourself!
8, Return address
Country: China
Province: Guangdongsheng
City: Dongguanshi
Address: Xiaobaiju Supply Chain, 4th floor, Building B, Kesui Jingu, No. 1 Dongfeng West Road, Dali Village, Qingxi Town
Contactor: Du Zuojun (QYQ)
Postal code: 523648
Phone number: 13360663005
